FAQs

We have two models which are compatible with the use of oxygen, they are the Vetario T40M and the Vetario T50M. These models have been independently tested by BSI for product safety to the Animal and Medical Incubator standards

We have four models which are compatible with the use of a nebuliser, they are the Vetario S40 & S50, S40 Advance Series II, S50 Advance Series II, S50, T40M and the T50M

If required, you can use Brinsea’s humidity pump as an option with T40M and T50M. You can find out more information about the humidity pump by clicking here…

Please avoid using alcohol based products when cleaning your Vetario as they frequently damage plastic. In all cases, rinse cleaning agents and disinfectants off carefully to avoid damage through prolonged contact, particularly around the door hinges.

Buying a second hand intensive care unit can help to keep costs down but please think carefully before purchasing a second hand item as there are many issues to consider:

• Even if the machine is less than three years old our guarantee will not be valid. The guarantee only applies to the original purchaser and is not transferrable. If you do have a problem with the intensive care unit it will not be covered under warranty.
• Descriptions of products may not be accurate – you may not know how many times the unit has been used before or if it has been cleaned properly, or even if it has been used correctly – all of these could cause potential problems for you. If you do purchase a second hand intensive care unit that turns out to be faulty you will need to contact the person that sold it to you not Brinsea.

We are able to service Vetario intensive care units and can supply a range of spare parts.

Yes, we offer a variety of services for our customers!

• Servicing – Checking all functions and inspection of the condition of electrical and mechanical parts.
• Calibration service – Re-calibration of your machine.
• Repair – Diagnosis and repair of machines with new parts if needed. Please note, we will always contact you with an estimate of cost before undertaking any work.

Any product to be returned for servicing MUST be returned clean and disinfected. This is particularly important to help in combatting the spread of diseases such as bird flu and is a requirement under DEFRA regulations. Unclean products will not be accepted and will be returned at the customer’s expense.

Yes, we are able to supply 115v machines but they are a special order.

Supply and fitting of spare parts:

• Incorrect fitting of spare parts can expose the user to electric shock and/or fire hazard.
• It is your responsibility to ensure correct fitment of the replacement/spare parts, and re-sealing of the item of equipment where necessary.
• We encourage you to ensure all parts are fitted by a competent person in accordance with our specifications.
• We will not be held liable for any damage caused by the fitting of the part.
• Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair the product.
• We will not be held responsible if the product is damaged or your warranty is voided.
• Where appropriate, your guarantee is on condition that you use a qualified technician.

If in any doubt please contact us on 0345 226 0120 (Local call rate)